We are writing to sincerely apologize for the disruption in service that occurred earlier this week. At Care Transit, we have proudly served Arizona communities for over a decade, and we understand the deep trust you place in us to ensure the safe and reliable transportation of your children.

In our ongoing effort to improve the quality, efficiency, and experience of our services, our team worked tirelessly over the summer to implement a new transportation management and routing system. This upgrade was designed to bring a number of meaningful improvements for families, districts, and students alike.

Unfortunately, on the day of our system launch, our vendor experienced a severe technical outage that caused our systems to become temporarily unavailable. This unexpected event affected our operations and, more importantly, impacted our ability to serve you as you rightfully expect.

Since then, our vendor has restored system access, and we are working with them around the clock to ensure our systems are 100% operational as soon as possible. During this time, we are doing our best to minimize any service disruptions to our partner districts, parents, and students.

We recognize the seriousness of this disruption and the frustration it has caused. Please know this experience is entirely unacceptable to us. We are treating this matter with the utmost seriousness and urgency.

We are also committed to keeping you informed. We will be posting updates to this page as the situation progresses so you have the latest information on system availability and service status.

Looking ahead, we are taking comprehensive steps to prevent such an event from ever happening again. We are working closely with our vendor to strengthen their systems, ensure proper failover mechanisms are in place, and implement more robust backup and redundancy protocols. Your trust is paramount, and we will not compromise on reliability or safety.

We deeply appreciate your patience, understanding, and continued support during this time. If you have any questions or concerns, please don’t hesitate to contact our office — we are here to help.